I set an appointment with this company to have my car towed to a mechanic shop at 8:30 AM. I had planned my entire morning around this. I received multiple confirmations and reminders of my appointment being scheduled for 8:30 AM on Tuesday. Tuesday rolls around and I wake up at 7:30AM to get ready, at 8:15AM I go outside to wait for the truck to arrive. 8:30AM comes and the tow truck is no where to be seen. Then at 8:33AM I get a call from the company which I assumed was to tell me the truck was running late, but instead asking how I want to pay. After prepaying and the call almost ending I asked if they truck was on their way. They said yes they’ll be there soon. So I continue to wait. Another 15 min rolls by and still no truck. By this time I am getting tired of waiting. Finally at 9:00 AM the truck rolls into the parking lot of my apartment complex and I ask one of the employees if they had been busy that morning (to see if that was why they were late) he said no we haven’t been busy at all. My mind was completely blown. If you use this company I suggest don’t plan on them being on time to appointments. I will never use this company again. If anyone is interested I have pictures to prove this.
Chase, we are sorry your experience was this way. We normally try and give a window to towing as we do tow in a lot of vehicles and with everyones schedules needing to line up sometimes it's difficult not to be a couple min behind schedule. We wish you the best with any future towing needs.
- UWrench LLC